ACC ship products using both couriers and Australia Post. We prefer to ship using registered mail. This means that a package is allocated a value and that Australia Post will guarantee it for that value. It also means that when sent a sender will have to sign the package over to Australia Post, and upon arrival at your nominated address, the recipient will have to sign for the package. If the recipient is not present, a calling card will be left with instructions for the package to be collected from your nearest Australia Post office. Photo identification will be required to collect the package. ACC always sends an email upon shipping an item, and this email will include an estimated time of arrival so that you can attempt to be present when the package is delivered.

REASONS FOR RETURNING A PRODUCT(S)

If a product(s) is faulty or is not the product(s) you ordered, you may receive a full refund of your purchase price plus shipping charges, or you may exchange the product(s), or you may receive a store credit for the full purchase price plus shipping.

HOW TO RETURN A PRODUCT(S)

To return a product(s), please click on the returns link in your order details (found in the order history section of the site) or the returns link at the bottom of any page and complete the Return Authroity Request form. An ACC staff member will contact you with details on how to process your return.

Beyond Bank Returns
Andrews Corporate Clothing
193 Northcorp Boulevard
Broadmeadows Victoria 3047

Goods must be returned unworn and unwashed. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered), or we can also hold a credit against your membership for future purchases if chosen. If you have any queries please contact us by email or call Andrews Corporate Clothing on 1300 222 669, remember to quote your order ID number, which is included in your order confirmation and receipt emails.